Find answers to common questions about lithium batteries, electric golf caddies, shipping, returns, and more.
Why Choose Us
Q: Why should I choose Electric Golf Carts USA?
A: We are a trusted authorized dealer for the most respected brands in the golf industry. Leading manufacturers like Epoch, Dakota Lithium, Bolt Energy, BigBattery, Motocaddy, and Stewart have chosen us as their official retail partner because of our commitment to quality and customer service. All our products come with full manufacturer warranties, ensuring you receive genuine, high-quality products backed by industry-leading support. Our expertise in lithium batteries and electric golf caddies allows us to provide you with the best products and knowledgeable guidance for your specific needs.
Product Information
Q: What types of lithium batteries do you sell?
A: We are an authorized dealer for leading brands in the golf cart industry, specializing in LifePo4 lithium batteries. We work with top brands like Epoch, Dakota Lithium, Bolt Energy, and BigBattery. Our batteries are designed for high performance, durability, and long-lasting power for golf carts.
Q: Do you sell electric golf caddies?
A: Yes, we are authorized dealers for Motocaddy and Stewart electric golf caddies. These caddies are designed to make your golfing experience more convenient and enjoyable.
Q: How do I know which lithium battery is suitable for my golf cart?
A: All the products we carry are compatible with most golf cart models. To ensure the right fit, please check the product specifications or contact our customer support team at sales@electricgolfcartsusa.com or call us at (786) 432-5040. We'll help you find the perfect battery for your golf cart.
Q: Do your batteries come with a warranty?
A: Yes, all warranty service is provided by manufacturers. Please refer to the specific product page or contact customer service. Warranty coverage varies by manufacturer and product.
Shipping and Delivery
Q: What is your shipping policy?
A: At Electric Golf Carts USA, we are committed to providing fast, reliable shipping:
- Handling time: 2-3 business days
- Free standard shipping to all addresses within the contiguous 48 United States
- All shipments include tracking information sent via email
Q: Where do you ship?
A: We ship to the contiguous 48 United States only. We do not ship to Alaska, Hawaii, US territories, or international locations.
Q: How are items shipped?
A: Orders are shipped via FedEx Ground or UPS Ground depending on delivery location. All shipments are:
- Shipped via ground service for safety (lithium batteries cannot ship via air)
- Tracked from departure to delivery
Q: What are the delivery timeframes?
A: Our delivery timeframes are:
- Handling time: 2-3 business days
- Transit Time: 3-4 business days
- Total Delivery Time: 5-7 business days
Note: Business days are Monday-Friday, excluding holidays. Orders received after 2:00 PM EST will begin processing the next business day.
Q: What if my order arrives damaged?
A: If you receive a damaged shipment:
- Document any visible damage with photos before accepting delivery
- Note any damage on the delivery receipt
- Submit damage claim within 24 hours including:
- Photos of damaged packaging
- Photos of damaged product
- Product SKU/serial number
- Send claim details to: sales@electricgolfcartsusa.com
- Claim Processing:
- Our team will review your claim within 1-2 business days
- You will receive confirmation email with next steps
- If approved, we will arrange either:
- Free replacement shipment of damaged items
- Full refund including original shipping costs
- You may be asked to return damaged items (shipping paid by us)
Q: How can I track my order?
A: Once your order ships:
- You'll receive an email with your tracking number
- Click the tracking link in the email to monitor your delivery
- Contact us if you haven't received tracking within 3 business days of order placement
Returns and Refunds
Q: What is your return policy?
A: Our return policy includes:
- 30-day return window from date of delivery
- Items must be unused and in original packaging
- 20% restocking fee applies to all returns
- 3% credit card processing fee is non-refundable
- Original shipping charges are non-refundable
To initiate a return:
- Contact customer service at sales@electricgolfcartsusa.com or (786) 432-5040
- Obtain return authorization before shipping
- Follow provided return shipping instructions
Q: How are refunds processed?
A: Our refund process:
- Returns are inspected upon receipt
- Email confirmation sent when return is received
- 7 business days processing time
- Refund issued to original payment method
- May take one billing cycle to appear on your statement
Payments
Q: What payment methods do you accept?
A: We accept the following payment methods:
- Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club
- Digital Wallets: Apple Pay, Google Pay, Shop Pay
All transactions are processed in US dollars (USD) and secured with SSL encryption.
Q: Do I have to pay sales tax?
A: We only collect sales tax on orders shipping to Florida addresses. If you're ordering from any other state, no sales tax will be charged.
Contact Us
Electric Golf Carts USA
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Chat with our support team in real-time during business hours:
Monday - Friday: 9:00 AM - 6:00 PM EST
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Call us for immediate assistance:
Monday - Friday: 9:00 AM - 6:00 PM EST
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