Frequently Asked Questions

Why Choose Us

Q: Why should I choose Electric Golf Carts USA?
A: We are a trusted authorized dealer for the most respected brands in the golf industry. Leading manufacturers like Epoch, Dakota Lithium, Bolt Energy, BigBattery, Motocaddy, and Stewart have chosen us as their official retail partner because of our commitment to quality and customer service. All our products come with full manufacturer warranties, ensuring you receive genuine, high-quality products backed by industry-leading support. Our expertise in lithium batteries and electric golf caddies allows us to provide you with the best products and knowledgeable guidance for your specific needs.

Product Information

Q: What types of lithium batteries do you sell?
A: We are an authorized dealer for leading brands in the golf cart industry, specializing in LifePo4 lithium batteries. We work with top brands like Epoch, Dakota Lithium, Bolt Energy, and BigBattery. Our batteries are designed for high performance, durability, and long-lasting power for golf carts.

Q: Do you sell electric golf caddies?
A: Yes, we are authorized dealers for Motocaddy and Stewart electric golf caddies. These caddies are designed to make your golfing experience more convenient and enjoyable.

Q: How do I know which lithium battery is suitable for my golf cart?
A: All the products we carry are compatible with most golf cart models. To ensure the right fit, please check the product specifications or contact our customer support team at sales@electricgolfcartsusa.com or call us at (786) 432-5040. We'll help you find the perfect battery for your golf cart.

Q: Do your batteries come with a warranty?
A: Yes, all our lithium batteries come with a manufacturer warranty. For more details, please read our Manufacturer Warranty Policy.

Shipping and Delivery

Q: What is your shipping policy?
A: At Electric Golf Carts USA, we are committed to providing fast, reliable shipping:

• We ship orders within 2-3 business days after payment confirmation
• Free standard shipping on ALL orders within the contiguous United States
• All shipments include tracking information sent via email

Q: Where do you ship?
A: We currently ship to the contiguous 48 states within the United States. We do not ship to Alaska, Hawaii, or international locations at this time.

Q: How are items shipped?
A: We carefully select the best shipping carrier (UPS/FedEx) based on your location and order details. All shipments are:

• Shipped via ground service for safety (lithium batteries cannot ship via air)
• Tracked from departure to delivery

Q: What are the delivery timeframes?
A: Typical delivery timeframes are:

• Order Processing: 2-3 business days
• Transit Time: 2-4 business days
• Total Delivery Time: 4-7 business days

Note: Delivery times may vary based on location and current demand. Business days are Monday-Friday, excluding holidays.

Q: What if my order arrives damaged?
A: While rare, if you receive a damaged shipment:

• Document any visible damage with photos
• Note any damage on the delivery receipt
• Contact us immediately at (786) 432-5040
• We'll handle the return shipping and send a replacement at no cost

Q: How can I track my order?
A: Once your order ships:

• You'll receive an email with your tracking number
• Click the tracking link in the email to monitor your delivery
• Contact us if you haven't received tracking within 3 business days

Payments

Q: What payment methods do you accept?
A: We accept the following payment methods:
- Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club
- Digital Wallets: Apple Pay, Google Pay, Shop Pay
All transactions are processed in US dollars (USD) and secured with SSL encryption.

Q: Do I have to pay sales tax?
A: We only collect sales tax on orders shipping to Florida addresses. If you're ordering from any other state, no sales tax will be charged.