Shipping policy

Delivery Service & Coverage

• We provide free standard shipping to all addresses within the Continental US
  
• Orders are shipped via FedEx Ground or UPS Ground depending on delivery location
• Products ship directly from our network of U.S.-based warehouses, operated by our logistics partners in Florida, Texas, New York, and other locations.

Shipping Restrictions

• All batteries are shipped following required safety regulations
• Standard ground shipping applies to all products
• Some remote locations may experience longer delivery times

Tracking & Notifications

• Confirmation email sent immediately after order placement
• Tracking number provided via email once order ships
• Please allow up to 24 hours for tracking information to activate

Free Shipping Details

• Free standard shipping applies to all orders
• No minimum purchase required
• Delivered via ground shipping service

Delivery Time

• Order Cutoff time: 2:00 PM EST
• Handling Time: 2-3 business days
• Transit time: 3-4 business days
• Total Delivery Time: 5-7 business days

Order Issues

Incorrect Items

• If you receive the wrong item:
  • Contact us within 48 hours of receiving your package
  • Include your order number and details of the incorrect item(s)
  • Send photos of the item received and packing slip/invoice
• Email incorrect item claims to: sales@electricgolfcartsusa.com
• Claim Processing:
  • Our team will review your claim within 1-2 business days
  • You will receive confirmation email with next steps
  • If claim is verified, we will:
    • Ship the correct item at no additional cost
    • Provide a prepaid return label for the incorrect item
  • You will not be charged for return shipping or any additional fees as this was our error

Damaged Orders

• Note any package damage when signing for delivery
• Submit damage claims within 24 hours
• Include photos of:
  • Damaged packaging
  • Damaged product
  • Product SKU/serial number
• Send claim details to: sales@electricgolfcartsusa.com
• Claim Processing:
  • Our team will review your claim within 1-2 business days
  • You will receive confirmation email with next steps
  • If claim is approved, we will arrange either:
    • Free replacement shipment of damaged items
    • Full refund including original shipping costs
  • You may be asked to return damaged items (shipping paid by us)

Missing Items

• If any items are missing from your order:
  • Contact us within 48 hours of receiving your package
  • Include your order number and details of the missing item(s)
  • Send photos of the packing slip/invoice showing ordered items
• Email missing item claims to: sales@electricgolfcartsusa.com
• Claim Processing:
  • Our team will review your claim within 1-2 business days
  • You will receive confirmation email with next steps
  • If claim is verified, we will arrange either:
    • Free shipment of the missing items
    • Partial refund for undelivered merchandise

Order Cancellation